As mandated by the Securities and Exchange Board of India (SEBI), this Investor Charter outlines the rights, responsibilities, and grievance mechanisms available to investors while engaging with a SEBI-registered Research Analyst.
Vision:
Invest with knowledge & safety.
Mission:
Every investor should be able to:
Choose the right investment products based on their needs.
Manage and monitor investments to meet financial goals.
Access reports easily.
Enjoy financial wellness.
As a SEBI-registered Research Analyst (RA), we undertake the following activities:
Publish research reports based on independent analysis.
Provide unbiased recommendations while disclosing financial interests in securities.
Base recommendations only on publicly available information.
Distribute research and recommendations fairly to all clients.
Ensure compliance with SEBI’s Advertisement Code.
Maintain records of all client and prospect interactions.
Conduct annual audits as required by SEBI.
Client onboarding and KYC for fee-paying clients.
Sharing of research services’ terms and conditions.
Providing disclosures regarding business activity, disciplinary history, conflicts of interest, and risks.
Disclosure of AI tools (if used) in research services.
Maintaining confidentiality of client data.
Timely distribution of research reports without discrimination.
Providing cautionary guidance for complex/high-risk products.
Investors can lodge complaints in the following ways:
Directly with the Research Analyst – We strive to resolve grievances within 21 days of receipt.
Through SEBI SCORES 2.0 – A web-based centralized system for grievance redressal: https://scores.sebi.gov.in
RAASB (Research Analyst Administration & Supervisory Body) – First-level review body.
SEBI – Second-level review body.
SMART ODR – If not satisfied, investors may escalate for conciliation or arbitration through SEBI’s Online Dispute Resolution Platform.
For physical complaints:
Office of Investor Assistance and Education
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051
Right to privacy and confidentiality.
Right to transparent practices.
Right to fair and equitable treatment.
Right to adequate and timely information.
Right to disclosure of business, conflicts, and risks.
Right to clear cautionary guidance for complex/high-risk products.
Right to provide feedback and exit services as per agreed terms.
Right to timely grievance redressal.
Additional rights for vulnerable consumers (e.g., differently abled).
Do’s:
Engage only with SEBI-registered Research Analysts.
Verify SEBI registration details (SEBI List).
Pay fees only through official banking channels or CeFCoM (if opted).
Review disclosures carefully before acting on recommendations.
Ask questions and seek clarity before investing.
Stay alert to risks and avoid unauthorized offers.
Don’ts:
Do not provide funds directly to the Research Analyst for investments.
Do not share sensitive account details (trading, demat, banking credentials).
Avoid being misled by promises of assured returns, discounts, or incentives.
Do not rely on market rumours or luring advertisements.